Returns & Refunds
You have 30 days from receiving your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition you received it — unworn and unused
- With all original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to start a return
Contact us at support@capon.shop before sending anything back. Items returned without an approved return request will not be accepted.
Once your return is approved we will send instructions on how and where to send your parcel.
Return shipping arrangements for orders outside Bahrain will be confirmed when your return is approved.
Return shipping costs
Return shipping is the customer’s responsibility, unless the item is defective, damaged, or we sent the wrong item.
Damaged or incorrect items
Please inspect your order on arrival and contact us within 48 hours if anything is defective, damaged, or not what you ordered, so we can put it right.
Items we cannot accept
If you are unsure about a specific item, please ask us before ordering.
- Custom or personalised products
- Special orders
- Sale items
- Gift cards
Exchanges
Exchanges are accepted within 30 days of delivery, subject to the item’s condition and stock availability. The quickest route is to return the item you have and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Please allow additional time for your bank or card issuer to process it.
